100% cash refund
A full cash refund is available. Refund requests must be raised by email within 72 hours of paying the booking amount.
You receive
- 100% of the booking amount, as a cash refund
- Request must be emailed within 72 hours of payment
Customer Support
Project Cancellation & Refund Policy
We want to make sure you understand your options if your plans change. Refund eligibility is determined by your project's stage and progress.
At Spaces, we are committed to delivering exceptional service experiences. As our services are personalised and executed with care, we follow a defined cancellation and refund framework.
Every timeline on this page is counted from the date you pay the booking amount.
Refund timeline.
What you are eligible for depends on when you raise your cancellation request.
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Spaces Category Credit Coupon
From 72 hours after your booking payment until site measurement is completed or 180 days from the booking payment, whichever is earlier, a refund is available only as a Spaces Category Credit Coupon, redeemable on the Spaces Category.
No monetary or cash refunds are granted for refund requests submitted beyond the 72-hour window.
You receive
- A credit coupon equal to the amount paid
- Redeemable on the Spaces Category
- No cash refund
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No refund or store credit
Once site measurement has been completed, or 180 days have passed from the booking payment, whichever is earlier, no refund or Spaces Category store credit is available, as project execution would have already commenced.
You receive
- No cash refund
- No store credit
For cancellation requests raised after 72 hours of the booking payment and before the completion of site measurement or 180 days from the date of booking payment, whichever is earlier, customers will not be eligible for a cash refund. Instead, Spaces will issue a Spaces Category Credit Coupon (“Coupon”), equivalent to the amount paid.
Once the site measurement has been completed, or 180 days have elapsed from the date of booking payment, whichever is earlier, cancellation requests will not be eligible for refund or store credit, as project execution would have already commenced.
No monetary refunds will be granted for requests submitted beyond the stipulated 72-hour window.
How to request.
Every cancellation request is raised by email, so there is a clear written record of when it was made.
- Step 01
Email your request
Write to admin@mtcspaces.com with your name, booking details and the reason for cancellation.
- Step 02
Acknowledgement
Our team acknowledges your request and confirms any details needed.
- Step 03
Eligibility check
We check your request against the date of your booking payment and whether site measurement has been completed.
- Step 04
Refund or coupon
Depending on the timeline, we process a cash refund or issue a Spaces Category Credit Coupon for the amount paid.
Frequently asked questions.
Can't find your answer? Write to admin@mtcspaces.com.
How do I request a cancellation and refund?
Email your request to admin@mtcspaces.com with your name, registered phone number, booking details and the reason for cancellation. To be eligible for a 100% cash refund, the email must reach us within 72 hours of paying the booking amount.
Can I get a cash refund after 72 hours?
No. No monetary or cash refunds are granted for refund requests submitted after the 72-hour window. Requests raised after 72 hours but before site measurement is completed, or 180 days from the booking payment, whichever is earlier, receive a Spaces Category Credit Coupon instead.
What is the Spaces Category Credit Coupon?
It is store credit issued by Spaces in place of a cash refund, equal to the amount you paid. It is redeemable on the Spaces Category.
What does “whichever is earlier” mean?
The coupon window closes at whichever of these two events happens first: the completion of site measurement, or 180 days from the date of your booking payment. For example, if site measurement is completed 30 days after booking, the window closes on day 30.
What if I cancel after site measurement?
Once site measurement has been completed, or 180 days have passed since your booking payment, whichever is earlier, cancellation requests are not eligible for a refund or store credit, as project execution would have already commenced.
Whom should I contact with questions about this policy?
Write to admin@mtcspaces.com or call 090632 75385, and our team will help you understand which part of the policy applies to your booking.
Customer Support
Need help with your project?
Contact our team to discuss a cancellation request or check which part of the refund timeline applies to your booking.